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Frequently asked questions
How do I play?
Tap a floor button to send the elevator there. People board automatically when the doors open, and each one shows the floor they want. Get everyone to their floor before they run out of patience. Too many walkouts end the shift.
How do I get three stars?
One star for finishing the shift, two for finishing with no walkouts, three for no walkouts and at most the number of stops shown on the shift card.
What do the special passengers do?
Suitcase, big box or wheelchair: takes two spots in the elevator. Others may step past while they wait.
Clock next to the floor number: in a hurry, with half the usual patience.
Yellow frame around several numbers: a group that boards only when all of them fit.
Green cross: an emergency (hospital). It boards first, takes two spots, waits only 10 seconds and counts as two walkouts if lost.
Gold crown: a VIP guest (hotel). Once aboard, a VIP puts up with one stop on the way. At the second extra stop they walk out, which counts as one walkout. The crown turns red after the first one.
What is the daily challenge?
Tap the calendar button in the top left corner of the city. Every day there is a new shift, the same for every player, built from the buildings and passengers you have already unlocked. Play it on consecutive days to build a streak. It uses your phone's date and needs no internet connection.
What is “One more chance”?
When the last walkout would end your shift, you can watch a short ad to forgive it and keep playing. The people still waiting calm down a bit. A shift finished this way earns at most one star.
I lost my progress
Progress is saved only on your device, so it is not transferred to a new phone and it is removed if you delete the game.
How do I reset my progress?
Open Settings (the gear icon) and tap Reset twice.
How do I change my ad privacy choice?
In the EEA, the UK and Switzerland, open Settings → Privacy settings. On iPhone you can also change tracking permission in iOS Settings → Privacy & Security → Tracking. See the Privacy Policy for details.
Can I turn off sound, music or vibration?
Yes, each one separately in Settings.